![]() ![]() If your issue isn't listed here, see Troubleshooting overview, feedback, and support for Azure Virtual Desktop for information about how to open an Azure support case for Azure Virtual Desktop. Toggle Delete on App Launch to Off once you can connect again. For more information, see Connect to Azure Virtual Desktop with the Remote Desktop client for iOS and iPadOS. Under AVD Security Tokens, toggle Delete on App Launch to On. If you're having issues signing in due to a cached token that has expired, do the following: In this section you'll find troubleshooting guidance for authentication and identity issues with the Remote Desktop client. | project =(TimeGenerated), UserPrincipalName, AuthenticationRequirement, =ResultDescription, Status, ConditionalAccessPolicies, DeviceDetail, =IPAddress, =ResourceDisplayName You can access your sign-in logs by running the following Kusto query: let UPN = "userupn" The events shown are non-interactive user login events for the VM, which means the IP address will appear to come from the external IP address that your VM accesses Microsoft Entra ID from. If you can access your Microsoft Entra sign-in logs through Log Analytics, you can see if you've enabled multifactor authentication and which Conditional Access policy is triggering the event. ![]() If you try to sign in with multifactor authentication on a VM, you won't be able to sign in and will receive an error message. VM sign-ins don't support per-user enabled or enforced Microsoft Entra multifactor authentication. Space bar is working in other RDP apps, just not Microsoft’s. ![]() (The space bar does seem to trigger some kind of field-switching, but produces no space. ![]() If I use Option-Space Bar, I can get one space - but this is not a practical solution. To reconfigure your multifactor authentication, follow the instructions in Enforce Microsoft Entra multifactor authentication for Azure Virtual Desktop using Conditional Access. When using the IOS app for RDP on IPad Pro 2020, the space bar key does not work. If you've answered "no" to either of those questions, you'll need to reconfigure your multifactor authentication. Does your Conditional Access policy exclude multifactor authentication requirements for the Azure Windows VM sign-in cloud application?.Have you assigned the Virtual Machine User Login role-based access control (RBAC) permission to the virtual machine (VM) or resource group for each user?.If you keep seeing error messages, check to make sure you've fulfilled the following requirements: If you can't sign in and keep receiving an error message that says your credentials are incorrect, first make sure you're using the right credentials. For more information, contact your system administrator, ensure the user account was given the Virtual Machine User Login role on the VMs. If you come across an error saying Your account is configured to prevent you from using this device. Your account is configured to prevent you from using this device If you're using the correct account, make sure your application group is associated with a workspace. If you're using the Remote Desktop Web client, you can use an InPrivate browser window to try a different account. Microsoft has created a Windows App for iOS, iPadOS, macOS, Windows, and web browsers. If you've already signed in with a different account than the one you want to use for Azure Virtual Desktop, you should first sign out, then sign in again with the correct account. If you don't see the remote resources you're expecting to see in the app, check the account you're using. In this section you'll find troubleshooting guidance for general issues with the Remote Desktop client. gnome-remote-desktop version: 42.This article describes issues you may experience with the Remote Desktop client for iOS and iPadOS when connecting to Azure Virtual Desktop and how to fix them.However, when selecting a higher resolution, the mouse cursor offset seems to become smaller. The client software provides a list of screen resolution to select from, but they are all of 4:3 ratio and does not seem to affect the displayed content. Notice that in the screenshot the mouse cursor is at the lower right corner, but its actual position on the host is at the top left of the context menu, which is opened with a right click (two finger tap). In addition, there is an offset between the mouse cursor position shown on the client and on the host. The expected behavior is that it only zooms to the client display size but preserves the aspect ratio, with black edges if necessary.įor example, the following screenshot from the client shows that the 3840x2160 (16:9) content is squeezed into 2224x1668 (4:3). From an iOS RDP client (Microsoft Remote Desktop app version 10.4.1), the host screen content is stretched to fit the client and the aspect ratio of the host screen is not preserved. ![]()
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